Privacy Policy

We collect information that you provide directly to us and information that is automatically collected when you use our services:

• Personal Information: Name, email address, phone number, business name, address, and any other information you voluntarily provide when contacting us, requesting a consultation, booking a project, or using our web design and development services.
• Technical Data: IP address, browser type, device information, operating system, pages visited, time spent on pages, referring website addresses, and website performance metrics.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website, improve user experience, and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
• Project Information: Information related to your website project, including design preferences, content, business requirements, and any materials you provide for your website development.

We use the information we collect for various purposes:

• Service Delivery: To respond to your inquiries, provide customer support, deliver web design and development services, communicate with you about your projects, and manage our business relationship with you.
• Website Development: To create, develop, and maintain your website, including processing design requirements, content, and any materials you provide for your project.
• Business Operations: To process payments, manage accounts, send invoices, and handle administrative tasks related to our services.
• Website Optimization: To improve our website, services, and user experience by analyzing how visitors interact with our site and identifying areas for enhancement.
• Marketing and Communications: To send you information about our services, updates, and promotional materials (with your consent where required by law).
• Analytics: To understand website usage patterns, track the effectiveness of our marketing efforts, and make data-driven decisions to enhance our services.

We process your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our legal bases for processing include:

• Consent: When you have given clear consent for us to process your personal information for specific purposes, such as receiving marketing communications or using our services.
• Contractual Necessity: When processing is necessary to perform our contract with you, such as delivering web design and development services you have requested.
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, ensuring network and information security, or marketing our services to existing clients, provided that your privacy rights do not override those interests.
• Legal Obligations: When we are required to process your information to comply with applicable laws, regulations, or court orders.

If you are located in the European Economic Area (EEA) or other jurisdictions with specific privacy laws, we will process your personal information in accordance with applicable local laws, including the General Data Protection Regulation (GDPR) where applicable.

We may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as web hosting providers, domain registrars, analytics services, email service providers, payment processors, and cloud storage providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify. Many of these providers may be located outside of Australia, including in the United States and other countries.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as Australian courts, government agencies, or law enforcement bodies. We will only disclose information to the extent required by law.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure hosting environments with regular security updates
• Encryption of data in transit using SSL/TLS protocols
• Access controls and authentication measures
• Regular security assessments and monitoring
• Secure backup and recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information in accordance with Australian privacy standards, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you. We will provide you with access within a reasonable timeframe, subject to any applicable exceptions under the Privacy Act.
• Correction: You have the right to request correction of inaccurate, incomplete, out-of-date, irrelevant, or misleading personal information. We will take reasonable steps to correct your information if we agree it is inaccurate or needs updating.
• Deletion: You may request deletion of your personal information, subject to certain exceptions such as legal obligations to retain records or ongoing contractual relationships.
• Complaint: You have the right to make a complaint about how we handle your personal information. You can contact us directly or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
• Opt-out: You can opt-out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails.

If you are located in the European Economic Area (EEA) or other jurisdictions, you may have additional rights under local privacy laws, including the right to object to processing, restrict processing, and data portability. To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

ScaleMe Inc.

Melbourne, Victoria, Australia

Email: inquiries@scaleme.com

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable Australian privacy laws.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992